| Question | Why did you start charging for the data at esiids.com? |
| Answer | We do not charge for data at esiids.com. We charge for the housing of the data, the high speed delivery of the data, the high availability of the data, and the personnel it takes to make it happen. We maintain triple redundant servers as well as off-site servers to try to eliminate or minimize any unplanned down time. All systems (massive amounts of data) are backed up nightly and we have standby generators on-site in case of a power failure. Now to answer your question. We started charging a minimal fee (5 cents per row of data) to try to offset our expenses and to stop the abuse that was taking place on our site. |
| Question | Am I charged for everything I look at on esiids.com? |
| Answer | No. (see the services page) The many additional features are to aid in your searches and/or help you make more informed decisions. |
| Question | How current is the information at esiids.com? |
| Answer | Our databases are as up to date and as accurate as each respective source makes available. |
| Question | How do I create an account at esiids.com? |
| Answer | Click Sign Up from the top navigation bar. Enter the new account information. |
| Question | Do I need a PayPal account to pay for services at esiids.com? |
| Answer | No. After you have signed up, click the Pay Now button on the Pricing page and look for the credit card logos. |
| Question | I created my account and funded my account at esiids.com, but when I try to login, I am taken to the Pricing page? |
| Answer | The possible reasons for this could be one of two things: Your browser needs refreshing. Login again, and if the Pricing page appears, press Ctrl-R (refresh). This will refresh your browser and allow you to enter the site. The other reason for this situation could be that you created your esiids.com account with a different e-mail address than the one you used to fund your account. If this is the case, contact us and we will apply your monies correctly. |
| Question | I forgot my password. What do I do? |
| Answer | Click Login from the top navigation bar. Select "Forgot My Password" from the bottom right of the login box. Enter your e-mail address and your esiids.com account information will be sent to the email address that was used during the sign up process. |
| Question | How do I know how many credits I have remaining? |
| Answer | At the top of any page you are on (after you have logged in), you will see "Available Rows". This indicates the number of remaining credits. Or, you can select My Account from the top navigation bar. Select "Usage History". |
| Question | Even with the correct addess, the ESI number will not come up. Why is that? |
| Answer | Good Question! Several reasons. (1) The Texas wire companies databases (and probably other states) do not always match the U.S. Postal Service database. The reason for this, (I've always been told) is that the TDSP's information is about locating the millions of meters they service since pre-deregulation. (2) It's a new premise and the databases have not yet been updated. (3) The TDSP shows it in another zip code. (4) This address is in a non deregulated area. (5) This address is in a Muni-Coop (Municipal Utility District). (6) Oops! The TDSP never put this address in the database (human error). (7) Probably a bunch more I've not seen yet. |
| Question | I am trying to change my electric service to another company, but the new provider says that my ESI ID is classified as "commercial" as opposed to "Residential". Because of the "Commercial" premise type, I am unable to switch providers. I have lived in this house for seventeen years and I do not run a business. What do I do? |
| Answer | Call your wires company (TXU,TNMP,Centerpoint,AEP,etc...) and tell them that your premise type has been misclassified and you would like it changed. That should do it. |
| Question | How do I narrow my searches so as to retrieve less data? |
| Answer | ESI ID Example: If the address you are looking for is 2109 Harper Dr, and the zip code is 77502, enter Address Like: 2109 Harper Zip Code: 77502 If you enter something like Address Like: Harper Zip Code: 77502, you will pull back forty-five rows of data instead of one row. |
| To be continued......... | |
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